If you don't find the answer, please contact us

On the top right of the screen, clic on "signup".
The general conditions and the presentation of the answer units will be displayed.
> Choose the number of answer units or the annual subscription formula (limited to 7000 answer units)..

> Choose your means of payment :

  • Online order and payment
    Secured SSL payment
    The information given is protected and can only be read by our secured server. This information is used solely for the order made and is not saved.

  • Non-secured payment
    Certain old versions of browsers do not accept SSL. If you order online the processing period will be from 24 to 72 H

  • Ordering by post with a cheque
    When your order and payment is received, we will credit your account with the number of units ordered. We will contact you to confirm the opening of your account (by e-mail or fax).
    If you are paying by cheque, please write it out to AKOUN, and sent it to the following address :
    AKOUN
    BP 30052
    95162 MONTMORENCY CEDEX
    FRANCE


> Type in your personal details (all this information enables us to identify you and find your account if necessary).

> Give your e-mail address. Your e-mail address enables us to send you your password and serves as an access login.

> Click on the button : Send

If you do not have an account you must open an account

If you already have an account : you will have to add units.

How do I add units to my account ?

If you have an account and wish to buy more answer units :

> Enter your e-mail then your password in the top left of the screen and then confirm (OK).
> Click then on the "Your account" thumbnail which gives the details of your account.
At the bottom of the page you can find the options to manage your account.
To add units :
> Click on "buy units"..
You will then only have to indicate the number of units required and your means of payment.

Contact us at jakakoun@hotmail.com giving us the information provided when you opened your account. We will then be able to find the e-mail address and your password quickly :

  • Family name
  • First name (this information is important, since we can have several customers with the same family name)
  • E-mail address (N.B. you may have changed your e-mail address, you must indicate here the address used when you first became a member)
  • Postal address
  • Date you opened your account

This message indicates that the e-mail address you have given has already been used.

  • If you have already opened an account with this e-mail :
    > Enter your e-mail then your password in the top right of the screen and confirm(OK).
    > Click next on the t "Your account" thumbnail which gives details on your account.
    At the bottom of the page you will find the options for managing your account.
    PTo add units :
    > Click on "buy units".
    You will then only have to indicate the number of units required and your means of payment.

  • If you do not have an account, you will have to give a new e-mail address.

> Enter your e-mail then your password in the top right of the screen and confirm(OK).
> Click next on the "Your account" thumbnail which gives details on your account.
> Make the desired modifications and confirm.

Do not forget to click on the "Apply" button to save the modifications.

To obtain a valuation, you use an answer unit; corresponding to scarcely 1 euro centime if you have taken out an annual subscription.
For other information such as biographies, records, partly illegible signatures, please consult the "Your account" section.
Units not used within a delay of one year are lost.

  • Ordering units :
    - For online orders with secured SSL payment, the units are immediately credited to your account (on condition that your payment is valid).
    - For online orders with non-secured payment, the processing period is between 24 and 72 H.
    - For orders made by cheque, your account will be credited as soon as the cheque has been paid in.

You have a seven day period to ask for a reimbursement of your answer units, on condition that you have not used any unit (for the purchase for which you are asking for reimbursement).
To be reimbursed, please provide us with your complete personal information and the date of your purchase.

by Le AKOUN, International best-seller of valuation books in the field of art since 1985